We are a professional and experienced Customer Experience Measurement Agency with core skills in Brand Auditing, Mystery Shopping and Training to achieve improvements in profit, culture and compliance.
We deliver improved customer loyalty and operational execution in our Client’s business performance through our mix of industry expertise, advanced data and insights, real cultural engagement from our people and tailor made programmes.
We were incorporated in 2000 and have enjoyed successful growth since then; this growth has been driven by our commitment to provide excellent service to our customers.
We are proud of the highly successful partnerships we have built with many of the world’s leading companies, due to our expertise, customer focus, continual innovation and the value we drive.
Our engagement with our people enables us to innovate, evolve and consistently deliver for our clients – with our values at the heart of driving great service.
We are a member of the Mystery Shopping Providers Association (MSPA) which aims to improve and stimulate the acceptance, performance, reputation and use of member services. This means that we have been externally assessed and proven to:
• Adhere to specific professional standards, specifically a Code of Professional Ethics and a Code of Professional Standards;
• Have earned a strong client and market place reputation, measured through a minimum of six verified client references from the past year and;
• Conduct business in a manner which complies with and enhances the established standards of service in the customer standards measurement industry.
Founded in 2015, we are a jointly owned holding company of Advantage Solutions and The Smollan Group, and as such represent the first alliance of its kind. Together we are able to work with our customers globally.
Advantage Smollan offers the industry’s best capabilities and technology along with the local knowledge to address the unique dynamics of individual markets and provides a broad range of outsourced sales and marketing solutions for consumer goods manufacturers, service providers and retailers.
The company combines best practices and resources with the extensive experience and market leadership of each portfolio company – all aligned in service excellence, thought leadership, and entrepreneurial spirit to deliver better results for clients and customers.
At Retail Active we truly believe that our people are one of our strongest assets and therefore invest heavily in the growth and development of our team. Our team is the foundation of our business; our product is people.
We have a mix of specialists leading our divisions and a rich blend of backgrounds and experience, all of which add value to our clients’ programmes. We also have clear progression routes for every member of our team.
We take time to ensure that our clients have the right people looking after their programmes and that there is a clear cultural match between our people and clients.
Created by our people, our values ensure that every member of our team has a voice and can affect the culture of our business.
We believe in:
• Being a great place to work
• Delivering an outstanding client experience, every time
• Focussing on how to be better tomorrow
Our people have told us that, to them, being a great place to work means:
Listen to me
Count me in
Believe in me
Our values awards and business culture reflects these behaviours for every person in our business.