Lexus Wins J.D. Power Award for the 9th Time
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Thu, 01 Oct 2009 14:05:00
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Lexus the luxury car manufacturer has won the prestigious J.D. Power Award for a remarkable 9th time. The 2009 UK Vehicle Ownership Satisfaction Study (VOSS) is the successor study to the UK Customer Satisfaction Index (CSI). It is based on the evaluations of over 15,700 online interviews from UK car owners after an average of two years of ownership. The study included 101 models and 29 brands. The survey covers four measurements of satisfaction and 67individual attributes; owners provide detailed evaluations of the dealerships and their vehicles. 'Lexus consistently delivers an exceptional ownership experience for customers in the UK,' said Susan Barnes, European automotive director at J.D. Power and Associates. Julian Chamberlain, managing director of Retail Active Mystery Shopping, one of Britain’s leading business intelligence agencies, said: “We are very proud to work with such a highly acclaimed brand that delivers such consistent excellence. “Retail Active has supported the Lexus network for the past two years, working with them to raise the standards of the retail network. Retail Active operates at the forefront of excellence and we are delighted to work closely with Lexus GB, this award is testimony to the excellence they deliver.” Retail Active, Start Electron, Fermi Avenue, Harwell Science and Innovation Campus, Harwell, Oxfordshire, OX11 0QR +44 (0)1235 438413 www.retailactive.com  Press inquiries: John Hemmingway 0115 960 5734 - 0786 764 1983 – john@jhcomms.com  |
Comments :
IS VERY GOOD..............................
21 May 2010 09:47
Author :
林純娟
What an horrible result of the survey that made by...
23 Oct 2009 09:57
What an horrible result of the survey that made by The Customer Intelligence company Retail Active. The survey shows that 59% of shoppers polled, the recession is worsened over the past year in UK, Which is not a ignorable facts. American Express Cashback
Author :
jourge
Hey friend thanks for this nice & informative arti...
21 Oct 2009 01:59
Hey friend thanks for this nice & informative article. I think if there is any shop to buy happiness, i will. That's why someone say: "Whoever said money can't buy happiness simply didn't know where to go shopping.”
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Author :
Jack
