Latest News
Welcome to the latest news page.
Please click on one of the articles for more details.
Retail Active has attained the prestigious European membership of the Mystery Shopping Providers Association (MSPA). The MSPA is the professional trade association dedicated to improving service qu...
BOURNEMOUTH has been voted the UK’s top ‘staycation’ destination after undercover researchers found that Basil Fawltystyle hotels have been banished. While the worst excesses of the hopeless hotel...
Fiona Wilson joins Retail Active, the prestigious customer service evaluation company as Account Director, a newly created executive position. Fiona had been with Retail Eyes for two years working ...
Julian Chamberlain – Managing Director of Retail Active appears on the Wesley Smith show. Wesley Smith, one of the best known broadcasters in the country explores the world of Mystery Shopping with...
The spirit of Basil Fawlty lives on: British ''staycationers'' reveal their holiday horror stories The spirit of Basil Fawlty lives on: British ''staycationers'' reveal their holiday horror stories ...
Swingers and a bees'' nest: the low points of British hotelsSwingers and a bees'' nest: the low points of British hotels A couple who found their room had a bees'' nest and a pair unwittingly booke...
More than half of High Street shoppers say customer service has declined since the recession began to bite a year ago. A major new survey by the Business Intelligence company Retail Active says 59 ...
We are complaining more about shoddy service – thanks to the Recession. A record number of shoppers say they are prepared to complain about shoddy service. Three out of four shoppers polled in...
Premium car makers Lexus have agreed a renewed deal with leading research specialist, Oxfordshirebased Retail Active, to help maintain and improve their retail operating standards at the 52 prestigiou...
What’s your top hate when you check in to a British hotel? Researchers from the leading UK Mystery Shopping company Retail Active monitor standards in hundreds of hotels every year. They’ve comp...
The credit crunch may be taking the fun out of shopping – but now there’s a way to shop at premium brand stores and get paid for it. The marketleading shopping research company, Oxfordbased, Reta...
British hotels need to shake off reminders of the Basil Fawtly era if they are to fully cash in on the boom in homegrown tourism. A new survey says dozens of Fawlty Towers establishments still exis...
As millions of British holiday makers consider taking holidays at home for the first time in years, new findings have revealed that Fawlty Towers is still alive and well – and waiting to welcome them....
Retail Active a marketleading shopping research company is looking for several thousand people to get paid for going shopping. Retail Active is an Oxford based company which pays people to act as i...
At Retail Active we pride ourselves in providing clear and engaging information about our client’s customers. Our philosophy is to continuously seek ways to improve our service and over the past t...
Never Pay Money to Become a Mystery Shopper If you love to shop or eat out you may have been tempted by websites and unsolicited emails claiming that you can earn money as a mystery shopper. Someti...
We are delighted to announce that Retail Active has been awarded the prestigious National Accident Helpline contract. Retail Active, the Mystery Shopping Company has won the contract against stiff com...
Quality Auditing to Deliver World Class Results Retail Active are leading providers of Quality Auditing in the UK. Our passion for Quality Auditing makes a lasting and significant improvement to th...
Retail Active Pioneers New Mystery Guest Programmes Within The Hotel Sector Exceptional levels of customer service are vital to the success of any leading hotel brand. Hotels need to continually m...
Retail Active are proud to have been appointed as the Mystery Shopping company of choice for American Apparel, the unique fashion brand made in Downtown LA. American Apparel is famous for its aesth...
Retail Active the Mystery Shopping and Brand Audit Company has found that repeat customers on average spend 33% more than new customers. Another key result from the survey is that referrals among repe...
Retail Active is delighted to have been appointed to deliver Video Mystery Shopping Research for Chrysler UK. Chrysler UK operates a nationwide chain of dealerships retailing their world famous bra...
At Retail Active we are so passionate about delivering outstanding customer service that we decided to become an official supporter of National Customer Service Week, which takes place all over the UK...
Restaurant Companies wanting to learn more about their customer’s satisfaction are using Mystery Shopping programmes to gain vital consumer insight. Mystery Shopping Restaurants has become more import...
Retail Active is the leading Mystery Guest agency in the prestige business sector, providing mystery guest services to the hospitality industry. We are so passionate about customer service and op...
Retail Active is the leading Mystery Shopping Company in the prestige business sector. We are looking for Experienced Mystery Shoppers throughout the UK and Europe. A Retail Active Mystery Shopper...
Retail Active is the most advanced Mystery Shopping and Brand Audit service available. We provide business intelligence programmes for premium brands and prestige businesses. We are so passionate a...
Retail Active is pleased to introduce our new Mystery Shopping Website. Users of our site will be pleased to learn that all of the original functionality of the website has been retained and improved ...
Retail Active is pleased to introduce our live 24/7 customer satisfaction surveys. Every organisation wants to hear from their customers, the Retail Active online customer satisfaction surveys capture...
As the hospitality industry moves toward achieving higher standards than ever, the measuring and defining of customer service standards is essential. Exceptional levels of customer service are vit...
Please click on one of the articles for more details.
38 news articles found. Showing 1 to 30.
RETAIL ACTIVE JOINS MSPA EUROPE
18 September 2009Retail Active has attained the prestigious European membership of the Mystery Shopping Providers Association (MSPA). The MSPA is the professional trade association dedicated to improving service qu...
Bournemouth voted the UK''s top ‘staycation’ destination
14 September 2009BOURNEMOUTH has been voted the UK’s top ‘staycation’ destination after undercover researchers found that Basil Fawltystyle hotels have been banished. While the worst excesses of the hopeless hotel...
RETAIL ACTIVE WELCOMES FIONA WILSON
18 August 2009Fiona Wilson joins Retail Active, the prestigious customer service evaluation company as Account Director, a newly created executive position. Fiona had been with Retail Eyes for two years working ...
BBC OXFORD TALKS TO RETAIL ACTIVE ABOUT THE EFFECTS OF THE RECESSION ON CUSTOMER SERVICE
31 July 2009Julian Chamberlain – Managing Director of Retail Active appears on the Wesley Smith show. Wesley Smith, one of the best known broadcasters in the country explores the world of Mystery Shopping with...
''STAYCATIONERS'' REVEAL THEIR HOLIDAY HORROR STORIES
30 July 2009The spirit of Basil Fawlty lives on: British ''staycationers'' reveal their holiday horror stories The spirit of Basil Fawlty lives on: British ''staycationers'' reveal their holiday horror stories ...
SWINGERS AND BEES'' NEST: THE LOW POINTS OF BRITISH HOTELS
24 July 2009Swingers and a bees'' nest: the low points of British hotelsSwingers and a bees'' nest: the low points of British hotels A couple who found their room had a bees'' nest and a pair unwittingly booke...
RECESSION IS HITTING HIGH STREET CUSTOMER SERVICE SAYS NEW SURVEY
02 July 2009More than half of High Street shoppers say customer service has declined since the recession began to bite a year ago. A major new survey by the Business Intelligence company Retail Active says 59 ...
WE ARE COMPLAINING MORE ABOUT SHODDY SERVICE THANKS TO THE RECESSION!
17 June 2009We are complaining more about shoddy service – thanks to the Recession. A record number of shoppers say they are prepared to complain about shoddy service. Three out of four shoppers polled in...
LEXUS RENEWS QUALITY AUTOMOTIVE AUDITS CONTRACT WITH RETAIL ACTIVE
02 June 2009Premium car makers Lexus have agreed a renewed deal with leading research specialist, Oxfordshirebased Retail Active, to help maintain and improve their retail operating standards at the 52 prestigiou...
TOP TEN HOTEL HATES – FROM THE EXPERTS
26 May 2009What’s your top hate when you check in to a British hotel? Researchers from the leading UK Mystery Shopping company Retail Active monitor standards in hundreds of hotels every year. They’ve comp...
HOW TO BEAT THE CRUNCH AND GET PAID FOR SHOPPING
01 May 2009The credit crunch may be taking the fun out of shopping – but now there’s a way to shop at premium brand stores and get paid for it. The marketleading shopping research company, Oxfordbased, Reta...
BYE, BYE BASIL – BRITISH HOTELS NEED TO LOSE THAT FAWLTY IMAGE
29 April 2009British hotels need to shake off reminders of the Basil Fawtly era if they are to fully cash in on the boom in homegrown tourism. A new survey says dozens of Fawlty Towers establishments still exis...
FAWLTY TOWERS IS ALIVE AND WELL HOLIDAYING BRITS WARNED
10 April 2009As millions of British holiday makers consider taking holidays at home for the first time in years, new findings have revealed that Fawlty Towers is still alive and well – and waiting to welcome them....
WANTED – THOUSANDS OF PEOPLE TO GET PAID FOR GOING SHOPPING
03 April 2009Retail Active a marketleading shopping research company is looking for several thousand people to get paid for going shopping. Retail Active is an Oxford based company which pays people to act as i...
Retail Active Launches New Mystery Shopping System Updates
17 February 2009At Retail Active we pride ourselves in providing clear and engaging information about our client’s customers. Our philosophy is to continuously seek ways to improve our service and over the past t...
Retail Active Warns Against Paying For Mystery Shopping Lists
12 January 2009Never Pay Money to Become a Mystery Shopper If you love to shop or eat out you may have been tempted by websites and unsolicited emails claiming that you can earn money as a mystery shopper. Someti...
National Accident Helpline Appoints Retail Active
12 December 2008We are delighted to announce that Retail Active has been awarded the prestigious National Accident Helpline contract. Retail Active, the Mystery Shopping Company has won the contract against stiff com...
Quality Auditing to Deliver World Class Results
28 November 2008Quality Auditing to Deliver World Class Results Retail Active are leading providers of Quality Auditing in the UK. Our passion for Quality Auditing makes a lasting and significant improvement to th...
Retail Active Pioneers New Mystery Guest Programmes Within The Hotel Sector
25 November 2008Retail Active Pioneers New Mystery Guest Programmes Within The Hotel Sector Exceptional levels of customer service are vital to the success of any leading hotel brand. Hotels need to continually m...
Retail Active – The Mystery Shopping Company of Choice
23 November 2008Retail Active are proud to have been appointed as the Mystery Shopping company of choice for American Apparel, the unique fashion brand made in Downtown LA. American Apparel is famous for its aesth...
Repeat Customers Spend 33% More Than New Customers
07 November 2008Retail Active the Mystery Shopping and Brand Audit Company has found that repeat customers on average spend 33% more than new customers. Another key result from the survey is that referrals among repe...
Retail Active Delivers Chrysler Video Mystery Shopping Research
18 October 2008Retail Active is delighted to have been appointed to deliver Video Mystery Shopping Research for Chrysler UK. Chrysler UK operates a nationwide chain of dealerships retailing their world famous bra...
Retail Active Becomes an Official Supporter of National Customer Service Week
19 September 2008At Retail Active we are so passionate about delivering outstanding customer service that we decided to become an official supporter of National Customer Service Week, which takes place all over the UK...
Mystery Shopping Restaurants and Hotels in the UK and around the world
27 August 2008Restaurant Companies wanting to learn more about their customer’s satisfaction are using Mystery Shopping programmes to gain vital consumer insight. Mystery Shopping Restaurants has become more import...
Mystery Guest Programmes for Hotels, Spas and Restaurants
25 August 2008Retail Active is the leading Mystery Guest agency in the prestige business sector, providing mystery guest services to the hospitality industry. We are so passionate about customer service and op...
Mystery Shopper Jobs, Mystery Shoppers Required
24 August 2008Retail Active is the leading Mystery Shopping Company in the prestige business sector. We are looking for Experienced Mystery Shoppers throughout the UK and Europe. A Retail Active Mystery Shopper...
Retail Active launches Mystery Shopping Training Academy
12 August 2008Retail Active is the most advanced Mystery Shopping and Brand Audit service available. We provide business intelligence programmes for premium brands and prestige businesses. We are so passionate a...
Retail Active Launches New Mystery Shopping Website.
04 August 2008Retail Active is pleased to introduce our new Mystery Shopping Website. Users of our site will be pleased to learn that all of the original functionality of the website has been retained and improved ...
Retail Active launches online Customer Satisfaction Surveys
12 July 2008Retail Active is pleased to introduce our live 24/7 customer satisfaction surveys. Every organisation wants to hear from their customers, the Retail Active online customer satisfaction surveys capture...
Retail Active Leads Mystery Shopping Within The Hotel Sector
14 April 2008As the hospitality industry moves toward achieving higher standards than ever, the measuring and defining of customer service standards is essential. Exceptional levels of customer service are vit...
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