Subscribe to this feed view on Blogspot
23 April 2013 01:00
mystery shoppers, is if we just go to retail shops. Mystery shopping is a field with tremendous depth and there are a myriad of different applications that some never consider so the answer every time, is a resounding NO!
So, what else is there but retail shops?
• Telephone services – we can access helplines, contact lines and customer support services via our state of the art call recording system.
• Hotel mystery guests – we have mystery shoppers who are always available to stay away from home and to give impartial feedback on their experiences. Click [here] for more information.
• Websites – you can request one of our trained and accurate assessors to look over your company website and test your facilities.
• Mystery dining – our mystery diners deliver reliable and valuable customer feedback on a range of venues and menus across the UK.
• Experience and recreation – from Theme Parks to Spas, it is
16 April 2013 01:00
A HUGE thank you to all of our mystery shoppers in the UK and beyond. The past few months have seen us taking on new clients, expanding the services that we offer and we are even moving offices to accommodate our growing empire – we are fast becoming the market leader of all of the UK's mystery shopping companies! None of this we could have done with you. Thank you!
Thank you to Sharon from Wiltshire:
Your name has been given to us as a star shopper on our Health and Vitality shop visits – we have had so many great reports on this project, so to have your name specifically mentioned is amazing. Thank you!
Thank you to Shaun from West Sussex:
You took on two last minute jobs and completed them perfectly! Our scheduler mentioned that you are always really nice, encouraging and you always go the extra mile to help out. Thank you!
Thank you to Alex from Berkshire:
You have picked up a hard-to-allocate
09 April 2013 01:00
Competition on the high street is fierce. Not only do high street retailers have to compete with their neighbours, they also need to ensure that their products and services can rival those available online at the click of a button. In a world where convenience is often the determining factor in customer’s decisions, the high street is often overlooked.
It is no surprise that service is what makes customers return to high street stores. When you can get the same product online for a similar price, the personal experience is key. Here at Retail Active, the UK's leading and most innovative mystery shopping company, we strive to aid help clients improve service standards and customer experience. Our mission is to help them become the leader in their field – the brand customers think of first.
Our unique team of mystery shoppers are vetted and trained, before being allocated assignments and mystery shopping jobs. Our Quality Assurance Team are online at all hours of the day to receive reports, ensure that reports are delivered accurately and
02 April 2013 01:00
Exit Interviewing is one of the most popular projects that we run, both for our clients and for our Mystery Shoppers. Where Mystery Shopping offers a snapshot of one customer’s experience, Retail Active Exit Interviews can gather several opinions from customers in a matter of hours.
Exit Interviewing involves speaking with shoppers as they leave a store and filling in questionnaires with them about their experience, their opinions and their new purchases.
We are looking for both new and experienced customer service Exit Interviewers to work with us on existing projects and to expand our current workforce of Interviewers, as we gain more and more business involving opportunities of this kind.
To be an Exit Interviewer you need to be dedicated, honest and reliable. Although, having Field Marketing, Exit Survey or Brand Auditing experience would be a definite plus! You need to be one of our team of Mystery Shoppers to be eligible, so please sign up at www.retailactive.com and tell us at firstname.lastname@example.org why we should consider you to join our team.
22 March 2013 01:00
1) Customer Experience
See your business from the customer’s perspective – literally. With Video Mystery Shopping, you can ensure that your company standards are adhered to and that your customers' experiences are of a similar high standard, whichever location they visit.
Video Mystery Shops can bring a whole new dimension to your current training programme. With a DVD of perfect service at your stores, you are not restricted to just telling your staff what excellent service is - you can actually SHOW them.
No matter what product or service your company provides, service is always a high priority. Using undetectable, covert recording techniques, Video Mystery Shopping gives you the facility to monitor and manage your business as never before.
Before undertaking assignments, our Mystery Shoppers are checked and briefed as to the requirements of each project. The recordings are received by us within a matter of hours and they are put through our exacting Quality Assurance measures, checking
15 March 2013 01:00
Retail Active is the one of the leading Mystery Shopping companies in the UK and certainly the most innovative. We only stay this way by listening to our clients, providing tailored Mystery Shopping and Brand Audit services and by staying in contact with our Mystery Shoppers and listening to their needs and wishes.
One of our Mystery Shoppers' number one requests is to stay up-to-date with visit releases online. With our bespoke job allocation system, visits are notified to our eligible shoppers within a set radius of their home address. Often, Shoppers want to know about what’s happening across the UK; maybe they are looking to travel for us, picking up a number of assignments for their favourite brands or maybe, they are holidaying in a different area and want to re-coop some of their expenses.
You can stay up to date with visit releases, office news and urgent Mystery Shopping jobs online at www.twitter.com/retailactive, and you can network with us by searching for Retail Active
08 March 2013 01:00
Mystery Shopper. The nature of a Mystery Shopper? You need to have a good memory, be observational and have good writing skills.
A mystery shopper needs to be committed, able to work to a strict or tight deadline, be enthusiastic and reliable. Every assignment that we schedule is going to provide useful and often decision making information to our clients. We need Mystery Shoppers who can complete visits for us, with a very objective approach. Completing an assignment will provide a customer’s insight into the approach and service that it provides.
The emerging trend in our clients’ portfolio of requests is the Video Shop. An accurate account of the Customer Service experience received in their business. Shoppers completing video mystery shopping jobs are becoming more technical and proficient at covert operations.
So, do you have what it takes? Ready to document and share your shopping experiences? Why not sign up and start
28 February 2013 01:00
We were all still wearing our deelieboppers whilst scheduling mystery shoppers, waiting for the final figure to be announced. We are immensely proud to announce that we raised an impressive £216.78!
You can keep up to date with our office activities and upcoming mystery shopping jobs at www.twitter.com/retailactive or by searching for Retail Active on Facebook. We have 3,000 Likes and getting stronger every day.
You can join the team online by clicking through to www.retailactive.com and learning about our Mystery Shopping standards and techniques in our Shopper Academy. Retail Active is
21 February 2013 12:00
mystery shoppers in Devon, we are now also expanding our exciting new project into Cornwall and parts of Somerset. We are looking for genuine, reliable and articulate mystery shoppers in these areas to join us in our mission to improve customer service and guest experiences across Great Britain and beyond.
Although we have had a surge of applications from the West Country, we still have space on the team for those looking to work flexible hours, enjoy the UK’s best brands and get paid to shop!
Retail Active is one of the UK’s leading mystery shopping companies and we are currently booking new clients for our Summer 2013 programme. To find out what Retail Active can do for your company or book your company for mystery shopping visits, please email email@example.com.
If you are interested in joining our Worldwide team of secret shoppers, you can sign up online for mystery shopping jobs at www.retailactive.com or telephone 01235 428413 for more information.
14 February 2013 02:00
Retail Active is the most innovative of all of the UK’s Mystery Shopping Companies, but we know that a lot of our great reputation is founded on the hard work of our mystery shoppers all over the globe. With this in mind, it’s that time again – time to say a brief Thank You to our star Mystery Shoppers.
Thank you to Keith from South Lanarkshire:
Your help, at the last minute, on our most recent new project has been greatly appreciated throughout the scheduling team. You’re a star!
Thank you to Natasha from London:
You’ve only recently joined the team and you’ve already completed numerous visits, most of which were hard-to-allocate visits.
Thank you to Justin from London:
You always go above and beyond to be a great help ... especially with our new VM check project!
Thank you to Robert from Stockton-on-Tees:
You’ve been a shining star in an area that is hard for us to allocate visits in. Thank you for trekking out in all weathers for us!
Thank you to
07 February 2013 01:00
mystery shopping jobs in Devon.
Following the success of our weekly mystery shopping in the Republic of Ireland, we are running a similar programme in Devon so we are looking to expand our current team. We’re going to be having some really exciting opportunities in the coming weeks, where you could be paid to shop and enjoy products and experiences from your favourite brands.
Retail Active is a market leading Mystery Shopping Company in the UK and we are still growing fast. Our clients employ us to report back on the services provided at their hotels, restaurants and stores. Mystery Shopping is a huge part of our repertoire and our mystery shoppers help us to help our clients improve customer service and experience in their businesses.
If you are looking for mystery shopping jobs and interested in joining the team, please visit www.retailactive.com or telephone 01235 428413 for more information.
31 January 2013 03:00
Mystery Shopping Companies in the UK and we are undertaking a new venture for one of our existing clients. Due to the number of Video Mystery Shopping opportunities coming up, we need to expand our team of registered Video mystery shoppers.
Do you have experience in VIDEO MYSTERY SHOPPING? We would love to get you involved! Please contact us on 01235 438 413 and let us know what equipment you have. You can also edit your Shopper Homepage to detail the equipment you own, to ensure that you are offered Video Mystery Shopping jobs.
We can only offer Video Mystery Shopping work to our registered Mystery Shoppers so if you're interested, join the team online at www.retailactive.com
We already have a great team of Video mystery shoppers on our panel so if you’re looking for a Video Mystery Shopping company, please email us on firstname.lastname@example.org to see what Retail Active can do for your company.
25 January 2013 01:00
brand auditing and mystery shopping company and we like to recognise service excellence not just by providing clients with our acclaimed mystery shopping reports, but from accepting nominations for our Service Hero award.
We are delighted to award this month’s Service Hero to Sharon, a valued colleague at the Glossop branch of Wickes.
Sharon has been nominated for recognition as a Service Hero due to her excellent Customer Service skills, noted in a recent mystery shopping visit. She takes the trouble to explain the services that Wickes can provide and does so at the right level for her customers to understand.
Our mystery shopper said, “I felt that she was interested in my needs, not just in a sale, and as a result I felt a valued customer and would have been more likely to buy as a result.”
If you want to nominate someone for our Service Hero of the Month, please email email@example.com with your nominee’s name, the company they work for and the reasons
21 January 2013 09:00
It’s Blue Monday – the most depressing day of the year. What’s even worse is its snowing and Britain is coming to a halt around us. The winter feels like it’s here to stay and the first day of spring feels a million years away.
If you’re feeling glum, we have a few ideas that might help;
1. Try a new hobby!
Taking up a new hobby is often rewarding and socially exciting, which is especially welcome through the notorious doldrums of January. We, of course, suggest joining mystery shopping companies as a great idea to get interested in!
2. Get some sun.
Sunlight helps our bodies produce Vitamin D and Vitamin D is great for helping to boost the immune system. Do you find yourself with the winter sniffles through January? Even just getting out in the winter sun can help, especially if you’re walking through town on a mystery shopping trip! 'Seasonal Affective Disorder’ has also been linked to the lack of sunlight, so it could bring you out
18 January 2013 02:00
mystery shoppers to join us in the Republic of Ireland and Northern Ireland.
Over the next few weeks we have some very exciting assignments on offer; jobs where we pay you to shop and you get paid for doing something you really enjoy!
Retail Active is one of the leading Mystery Shopping Companies in Europe and we are growing fast. Companies employ us to check out the service offered at their stores, hotels, restaurants and resorts. We are on a drive to help improve the quality of service and standards for consumers and by working with us, you will play a very valuable part.
If you are interested in joining us and are looking for mystery shopping jobs, sign up at www.retailactive.com or telephone 0044 1235 428413 for more information.
11 January 2013 01:00
Businesses rely on ensuring that their customers and clients keep coming back. As a mystery shopping company, our entire business is set up around this fact. We keep our clients coming back by helping them keep their customers. Because we spend a lot of time thinking about this, we can sometimes be quite startled when others don’t appear to agree. A recent experience particularly got us thinking about how a business gets (and keeps) new customers. There are a myriad of techniques employed to get new customers into your business, but once there, they’ll only stay if you provide a service that is good enough.
Our experience went like this: we decided to get pizza. Because one member of the group did not want to get pizza from the usual company, we tried a different pizza company. A simple quirk of fate has got us through their door, a good opportunity for them to win some new repeat customers (or not). When we arrive to collect our pizza, our name was already listed as being ready, which pleased us. Unfortunately,
01 January 2013 09:00
To all of our clients, employees and our worldwide panel of mystery shoppers, auditors and interviewers, our success in 2013 depends on all of you. Thank you and we wish you all and your families our best wishes for happiness and prosperity in 2013.
Happy New Year!
20 December 2012 01:00
Charlotte has been nominated as a Service Hero due to her personal and excellent Customer Service, noted as going out of her way to ensure that Boots' customers are happy and have everything that they need. In a very busy location, Charlotte makes time to engage every customer as an individual and always has a smile to share.
We are always on the look-out for nominees for Service Hero of the Month so if you have experienced extraordinary Customer Service, whether during a Mystery shopping visit or at any other time, please email your nomination to firstname.lastname@example.org along with the reasons for your nomination, your nominee’s name and the company they work for. Please include your details so that you can be contacted regarding your nomination for further details if needed.
To find out what Retail Active can do for your company to improve Customer Experience, please email email@example.com. If you are interested in becoming
18 December 2012 01:00
As a mystery shopping company, we are thinking about the relationship between business and consumers, and particularly what a company’s behaviour says about itself and its relationship with its customers.
A quick search around the internet will find a lot of people decrying the e-card as pointless and impersonal. The reasons given are all fairly similar, the ease of which an e-card is sent makes them feel less meaningful. With a traditional card, you know the person sending it has thought about you as they chose, wrote and sealed the card, whereas with an e-card they may well have simply imported their email contacts and clicked 'send all'. But these arguments are all on the assumption that it is an individual sending cards to another individual. When a company sends greeting cards, they are taking your name from a database,
14 December 2012 05:21
Mystery Shopping gave to me;
An email – “Welcome to the team!”
On the second day of Christmas, Mystery Shopping gave to me;
A local meal on my lunch break,
And I’m happy to be on the mystery shopper team!
On the third day of Christmas, Mystery Shopping gave to me;
Coffee on my commute,
A local meal on my lunch break,
And I’m happy to be on the team!
On the fourth day of Christmas, Mystery Shopping gave to me;
All of my Secret Santa presents,
Coffee on my commute,
Catching up with the girls on my lunch break,
And I’m happy to be on the team!
On the fifth day of Christmas, Mystery Shopping gave to me;
AN EXTRA PAY DAY!
All of my Secret Santa presents,
Two hour-long commute,
Did twenty visits on my lunch break,
I’m far too busy now I’m on the team!
On the sixth day of Christmas, Mystery Shopping gave to me;
Some make-up for the missus,
AN EXTRA PAY DAY!
11 December 2012 01:00
As one of the leading Mystery Shopping and Brand Audit providers, we pride ourselves on delivering meaningful and concise reporting for the numerous Hotel and Resort companies that have already benefitted from our services.
Many of our most established clients are Hotel and Resort corporations and our years of experience within this sector has helped us develop a unique approach to focus exactly on what is expected of a Mystery Guest programme.
We help our valued clients gain a complete understanding of what their hotel service experience really is from a guest’s perspective. At Retail Active we provide a complete solution, from initial research regarding your Mystery Guest programme to the final conclusions and recommended actions.
Our carefully selected global mystery shopper panel are always available to stay away from home and to give impartial feedback on their experiences. Each mystery guest has been trained to spot the specific attributes of your guest expectations and the bespoke elements of your brand.
05 December 2012 01:00
Mystery Shopping and business intelligence company, Retail Active, is proud to announce the recent Client Account Manager appointment.
Kimberly Morgan, from Oxfordshire, has been in the industry for over five years with more than two years in Account Management. She has a background in finance and marketing and an MBA from the University of San Diego. Working with us for some time, she has impressed us to make recent developments in her role and this important appointment due to her deep, grass-roots understanding of the industry.
Julian Chamberlain, Director of Retail Active, adds, “We are very excited to have yet another brilliantly conscientious and client-focused individual on the team and I’m sure that Kimberly will delight our clients just as she has us at Retail Active.”
Retail Active is one of the leading and fastest growing Mystery shopping companies in the UK and now is a great time to join us. See what we can do for your company by clicking here, or ask us at firstname.lastname@example.org.
We are always looking
24 November 2012 12:00
Daniel's hard work, dedication and enthusiasm for the brand he represents were evident during recent visits to Timpson, Fenchurch Street Station. His passion for great service and expert knowledge has helped his customers make the right choices for repairs and product purchases. We have received outstanding praise from customers regarding their experience, specifically stating that their opinion of the brand has been positively influenced as a direct result of Daniel's great advice and guidance.
To nominate someone who you feel should be recognised for their excellent Customer Service skills, please email email@example.com with your nominee’s name, the company they work for and the reasons for your nomination. Please also include your details so that we can get in touch regarding your nomination, in case we need some more information.
Remember, your nominee doesn’t have to be from one of your mystery shopping assignments and you don’t have to be working for our
20 November 2012 12:00
Mystery Shopping companies, but we know that a lot of our great reputation is founded on the hard work of our mystery shoppers all over the globe. With that in mind, it’s that time again – time to say a brief Thank You to our star Mystery Shoppers.
Thank you to Pauline from Berkshire:
Your help on our recent Shop-a-long project has been FANTASTIC and your willingness to help out at the last minute is always appreciated.
Thank you to Julie from Cornwall:
You are so happy to travel for us to mystery shopping jobs in the depths of Cornwall and always complete reports to a fantastic standard – you’re a true credit to the team.
Thank you to Martin from Bristol:
Even though you don’t drive, you’ll hop on a train for us for visits around your area and still manage to get home and have your reports online in good time – your dedication to work is admirable.
13 November 2012 01:00
We always look to soar above and beyond expectations for Mystery Shopping companies and sometimes, we need to take that literally. We are looking for Mystery Shoppers who are frequent flyers and would be available to complete secret shopping visits at airports worldwide. We have regular air side visits available for many interesting, varied clients.
Retail Active are the UK's leading Mystery Shopping and Brand Auditing company and being one of our growing panel of secret shoppers you can reap its rewards;
• Get paid for shopping with the best Mystery shopping company out there.
• Eat in the world’s finest restaurants and stay at the world’s best hotels.
• Improve Customer Experience and service through our innovative reporting process.
• Earn some cash for your holidays, whilst you’re in the Departure Lounge!
We have visits available at all main UK airports, so if you’re already a Retail Active Mystery shopper, please do let us know if you’re a frequent flyer by emailing