We deliver national and international Mystery Shopping and Brand Audit programmes for prestige brands and businesses. We are passionate about the flawless delivery of all businesses and focus in the following sectors:
- Airport Retail
- Cruise Ship and Ferries
- Food Service
- Financial Services
- High Street Retail
- Holiday Travel
- Jewellery Retail
- Optical Retail
- Passenger Ferries
- Petroleum Forecourt Retail
- Pub, Bar and Restaurant
- Food Safety Inspections
- Supermarket Retail Inspections
- Supplier Product Placement
- Travel and Mystery Passenger Services
In the fast paced environment of air travel we focus on standards and processes that directly impact on customer’s safety, pleasure and comfort.
We are mystery shopping and brand audit experts and have substantial experience in Airport retail mystery shopping and brand audit services.
We believe that our service should be a positive experience, where the recipient immediately benefits from proactive actions and support provided by us.
We deliver a wide range of mystery shopping activities for global manufactures and UK dealership groups, including:
- New and used car physical mystery shops
- Automotive Audits
- Facility Standards Audits
- Dealer Standards Audits
- Telephone and email enquiries.
We also deliver vehicle service audits where predefined faults are set as part of the audit process. We specialise in the provision of Dealer Standards Audits for the top car marques. Our system is unique and over the past year has driven standards improvement of over 55% against the most stringent criteria.
Our cinema inspections cover the entire customer journey in every detail, ensuring that your business maximises every opportunity to increase sales, reduce wastage and improve profitability.
Cruise Ship and Ferries
We operate the ultimate mystery guest programme for luxury cruise ship operators. In today’s competitive cruise environment it is essential to fully assess every aspect of the guest experience, from reservation to food and drinks, entertainment to accommodation and queue times to casino indulgence and much more.
To help establish your cruise business as the best, our proactive operating standards visits incorporate real-time management reportage, solutions management, on-site coaching and digital photography.
Our food service inspections cover front and back of house in every detail, ensuring that your business maximises every opportunity to increase sales, reduce wastage and improve profitability.
Our team of franchise specialists visit entire chains rapidly, giving you “State of the Nation” visibility of your brand whenever you want and in the way you want it.
We deliver unique financial services mystery-shopping programmes for retail banking, mortgage services and full regulated financial services. Often these include branch based visits where our programs deliver comprehensive reporting regarding customer service, sales performance and legislative compliance.
We have extensive mystery shopping experience and have a thorough understanding of government led quality initiatives. Our mystery shopping teams are experienced in local authority programmes, economic development and health service environments.
We offer the ultimate hotel mystery guest programme for luxury hotels and resorts, both in the UK and overseas. Our prestige mystery guest programmes are bespoke and undertaken by experts who already use similar prestige facilities. We measure service delivery, house standards and leave no stone unturned in our quest to deliver the best mystery guest programme available.
High Street Retail
We are retail mystery shopping and brand inspection experts. Our service is the most advance and proactive available. All of our programmes are bespoke and designed to meet our client’s specific business objectives.
The Retail Active reportage system is the most advance of its kind. We operate in all European languages whether you want to check the quality of ski chalet food in France, hotel operators in Austria or accommodation facilities in Spain. We work internationally to assess against any criteria that are important to your business. Whether managed or franchised our processes generate a common understanding of the brand standard and helps to enhance your customer experience.
Our mystery shoppers are trained to evaluate all aspects of service delivery within the hospitality sector, including internal and external presentation, food and drink quality, hygiene and brand compliance.
We are confident that our significant experience in this sector will assist you to substantially enhance operating standards and profitability. Our team of leisure retail specialists visit entire chains rapidly, giving you “State of the Nation” visibility of your brand whenever you want and in the way you want it.
From cultural attractions to international theme parks, health clubs and cinemas to museums and everything in between. We provide uniquely developed and bespoke mystery shopping programmes for businesses all competing for their share of the leisure pound.
Our substantial experience in optical retail, together with our Retail Active systems and process enables significant rises in operating standards and profitability, permanently.
We have extensive experience in the demanding sector of Passenger Ferry services from short route “roll on, roll off” services to the more substantial mini cruise sector. Every month we check Passenger Ferry Services Across Europe. Our Mystery Passenger and hospitality programmes are unique and check guest satisfaction, customer service and quality in exacting detail.
Our expertise in this sector is unequalled. We focus on specific briefs or topics and then test the quality of service delivery, food, drink and accommodation. Reportage is designed to your specific requirements and available online 24/7.
Petroleum Forecourt Retail
In the fast paced environment of retail forecourts we work to ensure that all staff understand the brand essentials, ensuring the availability and quality of products. We check all areas of the retail offer to ensure you offer outstanding service and standards across the entire business at all times.
Pub, Bar and Restaurant
We have substantial experience in mystery shopping activities for the pub, bar and restaurant sector. Our expertise in this area is second to none. Retail active has the capability and competence to deliver substantial scale projects with short lead in times. All of our programmes are developed on a bespoke basis to meet the strategic demands of our clients. Our reportage system is the most advanced available (24/7), enabling you to drill down to detailed and objective levels of information.
Our Mystery Dining programmes are delivered by restaurant and customer service experts who provide an independent, objective and anonymous evaluation of the service experienced by diners. We always work to your full brief ensuring that the 24/7 reportage is the most advanced reportage available, enabling you to drill down to detailed and objective levels of information.
Our mystery shoppers conduct visits to high street retail chains assessing anything you require from external signage and window dressing to stock availability, service quality, pricing and competitor activity. Our expertise in this market is second to none.
Our expertise in this area is second to none. Retail active has the capability and competence to deliver substantial scale projects with short lead in times. All of our programmes are developed on a bespoke basis to meet the strategic demands of our clients. Our reportage system is the most advanced available (24/7), enabling you to drill down to detailed and objective levels of information.
Food Safety Inspections
Our food safety and restaurant inspections cover front and back of house in every detail, ensuring that your business maximises every opportunity to increase sales, reduce wastage, improve profitability and quality. Our experience demonstrates that you can save substantial amounts of valuable Area Management time, resource and cost.
Supermarket Retail Inspections
We are retail inspection experts and believe that supermarket and retail audits should be a positive experience, where the recipient immediately benefits from proactive actions and support provided whilst we are on site.
Supplier Product Placement
We work with suppliers of prestige products to the retail market, to check product availability, Point of Sale, product pricing, merchandising and quality.
Travel and Mystery Passenger Services
We operate the ultimate mystery passenger programme for prestige travel operators. Our unique service is available on a global basis for all modes of travel service. In today’s competitive travel environment it is essential to fully assess every aspect of the guest/passenger experience. We have extensive experience in this area and measure service from the initial booking, food, drinks, services and entertainment and much more.
Working with You
Before we start any form of mystery shopping or brand audit activity we seek to understand what you want to achieve. It is critical to define the sales and service standards that you wish to measure. Once these are established they become the measurement and success criteria for the reporting process.
All of our reportage is bespoke and developed to meet your own business requirements.
We are experts in the provision of every aspect of mystery shopping and brand audit programmes. If you would like to know more about the prestige mystery shopping and brand audit services we offer at Retail Active call us on +44 (0) 1235 856575, we would love to hear from you.
You can contact us by post at the address below or by email.
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- OX11 0QR
- United Kingdom