To WIN you need to measure and monitor what matters. It is widely accepted that Mystery Shopping helps Central Government increase the satisfaction of service users.
A Retail Active programme is designed to holistically improve Central Government performance. It is well known that poor levels of customer service helps spread negative perceptions about Central Government services.
Central Government Mystery shopping explores the actual customer experience at a moment in time. It provides a unique way of measuring performance against set standards and identifies strengths and weaknesses.
Retail Active Mystery Shoppers test genuine everyday scenarios within Central Government services. We measure actual performance against set quality standards. The scenarios we choose are relevant and credible and our Mystery Shoppers are well trained and reflect the profile of the Central Government service users.
Mystery Shopping can be conducted within Central Government in a number of ways e.g. in person, by telephone, by letter etc. Many Central Government teams use mystery shopping to measure and monitor the impact of organisational changes that have been made.
Our quality measurement and reporting systems are designed to support Central Government Mystery Shopping services.
Mystery Shopping within Central Government provides a powerful tool for service managers by highlighting areas requiring improvement. Let us help you improve performance you can actually measure:
- Measure Operational Standards
- Reduce Complaints in Central Government
- Monitor Compliance
- Develop Loyalty and Advocacy
- Determine Strategic Central Government Goals
- Monitor Performance
- Protect Central Government Capital Investment Programmes
- Set Tactical Objectives
- Motivate Central Government Staff
Customers are an investment, let us help maximise your return. At Retail Active we take time to recruit and train our Mystery Shoppers to ensure they meet the exacting standards expected by Central Government.
In Central Government your customer’s perception is your reality. We collect factual information based on the behaviours we observe. We work with you to create meaningful action plans for your teams.
Our client’s success means everything. Your success is our success. We are experts in the Central Government sector. If you would like to know more about the Central Government services we offer at Retail Active call us on +44 (0)1235 856575. We would love to hear from you.
You can contact us by post at the address below or by email.
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- OX11 0QR
- United Kingdom