Cruise Line Mystery Shopping
We have extensive experience in the demanding Cruise and Luxury Passenger Ship sector. Every month we check ships with schedules and routes across the world. We are leading providers of Mystery Passenger and hospitality programmes. Our unique programmes check guest satisfaction, customer service and quality in exacting detail.
We provide business intelligence and analysis for prestige cruise operators, hotels, spas and restaurants. We are passionate about the service we provide. Our quality measurement and reporting systems are the most advanced and proactive available.
Our experience in delivering mystery passenger and mystery guest programmes for the prestige leisure and hospitality sector is extensive. We provide detailed bespoke programmes with the purpose of establishing the following:
- Independent, objective and anonymous evaluation of service experienced by passengers
- Performance against the mystery passenger criteria
- Provision of reportage to suit client specific requirements
- Identification of sales and profit opportunity
- Identify potential training and competence gaps
- Cumulative mystery passenger measurement of all areas of the ship
- Cumulative performance of the group and trading regions
Each of our mystery passenger programmes are bespoke and individually designed for our clients. Our web-based reportage is the most advanced reportage available 24/7 and enables you to drill down to detailed and objective levels of information, regardless of how complex the programme criteria.
Every member of our team is trained and inducted to your business, this enables them to fully appreciate what you are seeking to understand. Our highly trained and competent team of mystery passengers already use the type of services offered by you and your competitors.
All of our programmes are developed in conjunction with you, this ensures that the criteria is focussed to achieve the desired result.
We know tremendous efforts are made by individual management and staff to deliver superior service:
- We deliver feedback on issues, that if corrected can deliver a consistent and sustainable improvement throughout your business and profits.
- We always give feedback on individuals who have provided exemplary service.
In each case we support you with:
- A bespoke mystery passenger programme
- Dedicated client support team
- Feedback and reportage at a frequency required by you
- Most advanced and proactive reportage system available
- Trained team of mystery passengers
- Instant alerts for areas of excellence or serious non compliance
We are experts in the provision of every aspect of mystery passenger programmes.
If you would like to know more about the prestige mystery shopping services we offer at Retail Active call us on +44 (0) 1235 438413, we would love to hear from you.
You can contact us by post at the address below or by email.
Postal Address:
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- Oxfordshire
- OX11 0QR
- United Kingdom
