We are the leading provider of mystery guest, customer service, and quality analysis for prestige hotels, spas and restaurants. We are passionate about the service we provide. Our quality measurement and reporting systems are the most advanced and proactive available.
Our experience in delivering mystery shopping and mystery guest programmes for prestige hotels is extensive. We provide detailed mystery guest programmes with the purpose of establishing the following:
- Performance against the mystery guest criteria
- Measure and reportage by department or outlet
- Sales and profit opportunity
- Training and competence gap
- Cumulative mystery guest measurement of the hotel
- Cumulative performance of the group and trading regions
Each of our hotel mystery guest programmes are bespoke and individually designed for our clients. Our web based 24/7 reportage is the most advanced reportage available and allows you to drill down to detailed and objective levels of information.
We train every member of our team, this enables them to fully appreciate what you are seeking to understand. Our highly trained and competent team of mystery guests already use the type of services offered by you and your competitors.
Our programmes are developed with you to ensure that they are focussed to achieve their desired result. Crucially we incorporate feedback on our interaction with the hotel ‘before and after’ our visit.
We know tremendous efforts are made by individual management and staff to deliver superior service:
- We always give feedback on individuals who have provided exemplary service.
- We deliver feedback on issues, that if corrected can deliver a consistent and sustainable improvement throughout your hotel business and profits.
In every case we support you with:
- A bespoke hotel mystery guest programme
- Feedback and reportage at a frequency required by you
- Dedicated client support team
- Trained team of experts
- Most advanced and proactive reportage system available
- Instant alerts for areas of excellence or serious non compliance
We are experts in the provision of every aspect of hotel mystery guest programmes. If you would like to know more about the prestige mystery shopping services we offer at Retail Active call us on +44 (0) 1235 856575, we would love to hear from you.
You can contact us by post at the address below or by email.
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- OX11 0QR
- United Kingdom