Mystery Diner Programmes
We are leading providers of mystery dining programmes in the UK. Our service checks guest satisfaction, customer service and quality. We provide business intelligence and analysis for prestige hotels, spas and restaurants. We are passionate about the service we provide. Our quality measurement and reporting systems are the most advanced and proactive available.
Our experience in delivering mystery dining and mystery guest programmes for prestige hotels is extensive. We provide detailed bespoke programmes with the purpose of establishing the following:
- Performance against the mystery dining criteria
- Provision of reportage to suit client specific requirements
- Identification of sales and profit opportunity
- Independent, objective and anonymous evaluation of service experienced by diners
- Cumulative mystery diner measurement of the hotel
- Cumulative performance of the group and trading regions
- Identify potential training and competence gaps
Each of our mystery dining programmes are bespoke and individually designed for our clients. Our web based reportage is the most advanced reportage available 24/7 and enables you to drill down to detailed and objective levels of information, regardless of how complex the programme criteria.
Every member of our team is trained and inducted to your business, this enables them to fully appreciate what you are seeking to understand. Our highly trained and competent team of mystery diners already use the type of services offered by you and your competitors.
All of our programmes are developed with you, this ensures that the criteria is focussed to achieve the desired result.
We know tremendous efforts are made by individual management and staff to deliver superior service:
- We always give feedback on individuals who have provided exemplary service.
- We deliver feedback on issues, that if corrected can deliver a consistent and sustainable improvement throughout your restaurant business and profits.
In every case we support you with:
- A bespoke mystery dining programme
- Feedback and reportage at a frequency required by you
- Dedicated client support team
- Trained team of experts
- Most advanced and proactive reportage system available
- Instant alerts for areas of excellence or serious non compliance
We are experts in the provision of every aspect of mystery dining programmes.
If you would like to know more about the prestige mystery shopping services we offer at Retail Active call us on +44 (0) 1235 438413, we would love to hear from you.
You can contact us by post at the address below or by email.
Postal Address:
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- Oxfordshire
- OX11 0QR
- United Kingdom
