Mystery Dining Programme
You need a mystery dining partner that can really make a difference. People that have hospitality knowledge at the highest level with a full understanding of food & beverage service and operations. We know your industry; we’ve spent our lives working in it!
We can help turn complaints into opportunities, accelerate sales and motivate both customers and staff.
Our service checks guest satisfaction, customer service and quality. We generate powerful and strategic insight to help make a lasting and genuine boost to performance.
Being able to pinpoint vital strategic and precise information can assist key marketing and operational decisions. Our mystery dining expertise and experience in a wide range of dining and hospitality environments is second to none. Our dining team are industry respected experts who will guide you through the most effective process to get the most from your Mystery Dining programme.
It’s unfortunate that less than 1 in 10 dissatisfied customers bother to complain. This leaves many restaurants not knowing if their customer's experience has lived up to expectations. We enjoy having unrivalled mystery dining expertise and will help you identify the key dining opportunities to generate the greatest business benefit.
Let us help you take your restaurant to the next level of success. We are passionate about the service we provide. Our quality measurement and reporting systems are the most advanced and proactive available.
Each of our mystery dining programmes are bespoke and individually designed for our clients. Our web-based reportage is the most advanced reportage available. The sophisticated 24/7 reportage system enables you to drill down to detailed and objective levels of information, regardless of how complex the programme criteria.
- Improve satisfaction and raise revenue.
- Create strategic value and brand equity.
- Accurate, insightful and reliable customer feedback
- Identify strategic direction and deliver competitive edge for your business.
- Deliver innovative research techniques tailored precisely for you
- A rigorous approach to quality assurance
- The best diners in the business
We believe providing the best mystery dining training materials is critical. A unique feature of our service is that we are strategically focussed on provide training tools that will make a lasting improvement for your staff and restaurant business. We are the only mystery dining company in the UK to have won the National Training awards.
Our experience in delivering mystery dining and mystery guest programmes is extensive. We provide detailed bespoke mystery dining programmes with the purpose of establishing the following:
- Identification of sales and profit opportunity
- Identify potential training and competence gaps
- Performance against the mystery dining criteria
- Provision of mystery dining reportage to suit client specific requirements
- Independent, objective and anonymous evaluation of service experienced by mystery dining experts
- Cumulative mystery dining measurement
- Cumulative mystery dining performance of the group and trading regions
If you would like to know more about the prestige mystery dining services we offer at Retail Active call us on +44 (0)1235 438413. We would love to hear from you.
You can contact us by post at the address below or by email.
Postal Address:
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- Oxfordshire
- OX11 0QR
- United Kingdom
