Mystery Guest Programme
Our experience in delivering Mystery Guest Programmes for prestige businesses is extensive. We provide detailed bespoke programmes with the purpose of establishing the real view of your guests and what they think of your products and service.
Our Mystery Guest Programmes are developed specifically for your own business. We provide business intelligence and analysis for prestige hotels, spas and restaurants. We are passionate about the service we provide. Our quality measurement and reporting systems are the most advanced and proactive available.
By instructing Retail Active to provide your Mystery Guests programme you will be assured that we will work in partnership to improve the experience of your guests. We identify areas for training and improvement such as customer service, brand and product standards and overall satisfaction. Your own bespoke Mystery Guest Programmes will become a valuable measuring tool to help identify underlying issues and opportunities.
On instruction we will work with you to develop a programme tailored to your own exact requirements. This can be any thing you want it to be and may include some of the following criteria:
- Telephone Etiquette and Sales Analysis
- Customer Service Levels
- Product Knowledge
- Product Quality
- Brand Standards and Compliance
- Sales Skills
- Conference & Events
- Staff Appearance
- Facility Standards
- Website Guest Satisfaction
- Speed of Service
- Accuracy, including Spelling, Grammar and Punctuation
- Restaurant/Bar Meal Mystery Guest Visits
- Reservation Handling
- Cleanliness
- Menu Choice
- Quality of Food
- Presentation of Food
- Presentation of Staff
- Wine Knowledge
- Up Selling Skills
- Bar Service
- Ambiance
- Staffing Levels
- Accommodation
- Department Communication
- Children’s Facilities
- Competitor Analysis
Every member of our team is trained and inducted to your business; this enables them to fully appreciate what you are seeking to understand. Our highly trained and competent team of mystery diners already use the type of services offered by you and your competitors.
We know tremendous efforts are often made by individual management and staff to deliver superior service. We always give feedback on individuals who have provided exemplary service.
We deliver feedback on issues, that if corrected can deliver a consistent and sustainable improvement throughout your business and profits.
In every case we support you with:
- A bespoke Mystery Guest Programme
- Feedback and reportage at a frequency required by you
- Dedicated client support team
- Trained team of experts
- Most advanced and proactive reportage system available
- Instant alerts for areas of excellence or serious non compliance
- We are experts in the provision of every aspect of mystery diner programmes.
If you would like to know more about the prestige mystery shopping services we offer at Retail Active call us on +44 (0) 1235 438413, we would love to hear from you.
You can contact us by post at the address below or by email.
Postal Address:
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- Oxfordshire
- OX11 0QR
- United Kingdom
