What is a mystery shopper?
Mystery Shopping is a tool used by companies to measure the quality of the goods and services they provide. Mystery shoppers are sent by companies to act as typical shoppers to interact with the business and report back on the experiences of the goods and/or services received. The reports provide a tool for management to assess the quality and performance of the goods and services they provide. At no time does the shopper reveal the real purpose of the visit.
Retail Active Mystery Shoppers
- Retail Active Mystery Shoppers are over 18 years of age, honest confident, extremely reliable, able to meet deadlines and fill in forms accurately.
- Retail Active Mystery Shoppers look upon Mystery Shopping as an opportunity to help improve service levels at the places they like to frequent.
- Retail Active Mystery Shoppers take personal satisfaction in watching service levels rise knowing that they played an instrumental part in that improvement.
- Retail Active Mystery Shoppers are conscientious, reliable and objective. They approach each new assignment as if it were the first time they had ever heard of the store. They only accept assignments, which they will complete on time, objectively, and without bias.
- Retail Active Mystery Shoppers know the importance of following directions, they read and follow each client's evaluation criteria to the letter.
