What assignments involve
Each assignment is different but normally involves assessing staff performance, customer service, cleanliness etc. Our clients want to ensure that the company standards they set are adhered to and the customer experiences the best service possible.
Clients use the feedback to assist in developing the customer service standards and training for their staff.
Dress code for mystery shoppers
Being a mystery shopper is just like being a regular shopper. The only difference is the reason you are shopping. Mystery shoppers should not stand out in the crowd. If an assignment requires a particular dress code then it will be detailed in the brief.
Your goal is to dress and act like a normal customer. You must never reveal yourself as a mystery shopper.
Assignment length
Each assignment brief will detail the expected timescale so please read through carefully and allow enough time for your visit.
