We are the leading provider of Mystery Shopping services and business intelligence programmes for premium brands and prestige businesses.
We operate in a range of diverse business sectors, such as Retail, Hotels, Automotive, Supermarkets, Cruise Operators, Restaurants, Pub Retail, Banking and more.
Our Mystery Shopping services are dedicated to helping increase customer satisfaction, boost sales performance and build staff competence, resulting in increased profitability.
All of our brand audit and mystery shopping teams undergo full training and brand orientation before they conduct any work for any of our clients. This ensures you receive maximum benefit and we deliver excellence. Retail Active is the only mystery shopping and brand audit company to offer this level of expertise.
Our Mystery Shopping services and Brand Audit programmes are unique, our systems are the most advanced and proactive available.
At Retail Active we have substantial experience in delivering Mystery Shopping services. We manage programmes to gather business intelligence to enable you to make strategic business decisions about the future direction of your brand.
We are passionate about helping businesses to deliver consistent and flawless service and offer a unique portfolio of Mystery Shopping and brand audit services. Our unique Mystery Shopping services help to build sales performance with increased customer satisfaction and profitability.
In today’s competitive environment it is essential to deliver outstanding customer service. It’s also critical to ensure that brand procedures and practices are delivered consistently throughout every part of your business.
Businesses are increasingly seeing each customer not in terms of the value of a single transaction but in terms of the value of that customer's business over a lifetime.
Our Mystery Shopping services, processes and systems are designed to eliminate inconsistency and to give you confidence in the business intelligence we gather.
In every case we support you with:
- A bespoke Mystery Shopping Programme
- Feedback and reportage at a frequency required by you 24/7
- Dedicated client support team
- Trained team of experts
- Most advanced and proactive reportage system available
- Instant alerts for areas of excellence or serious non compliance
We are experts in the provision of Mystery Shopping Programmes. If you would like to know more about the prestige mystery shopping services we offer at Retail Active call us on +44 (0) 1235 856575, we would love to hear from you.
You can contact us by post at the address below or by email.
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- OX11 0QR
- United Kingdom