A Retail Active mystery shopping programme will generate rich information on what your customers think about the service and products you offer. The mystery shopping programme programme will also give you detailed insight into the operational execution of your business, as well as feedback on the competence of your staff.
We are passionate about making a real and lasting improvement to the performance of your business. We use the valuable information we gather to train your staff on the issues highlighted within your mystery shopping programme.
Retail Active are experts in training and are the only mystery shopping company to have won the National Training Award for training excellence. We develop exciting training programmes that are designed to engage your staff in the real issues effecting business performance
Our innovative and award winning mystery shopping training programmes focus on getting results by using training games. The idea of using a game to achieve a change in culture, policy and performance may sound light hearted in fact it is intensely serious. This approach to mystery shopping training ensures that every team member becomes involved and potential issues are openly discussed together with solutions to the problems identified.
No other mystery shopping training programme is as intensely proactive. The Retail Active approach to mystery shopping training is completely designed to generate distinct improvements in your business. We measure success on achieving long term behavioural change, not just attendee’s feedback.
“Retail Active’s training games are the most effective training method I have seen, in that they generate real change in behaviours and positive results”
Human Resources Director
Mitchells and Butlers Plc
“The Sizzling Pub Co training game has enabled us to bring our training alive with the use of real life scenarios. Our training game is bespoke and has led to real enthusiasm and positive change in the group”
Sizzling Pub Co