Mystery Shopping enables you to learn what your customers already know. Retail Active are market leaders of Mystery Shopping for prestige and premium brand businesses.
Mystery Shopping is only one part of the holistic service we offer. Just as important is the powerful information we gain from:
- Online Surveys and Focus Groups
- Telephone Mystery Calls
- Email Enquiries
- Retail and Brand Audits
- Compliance Checks
- E-Commerce and Online Mystery transactions
Understanding this data can be key to creating positive improvements. In fact we measure and collate information for every part of the customer journey. We examine their experience from initial thoughts to their lasting impressions of your business.
Our Mystery Shopping programmes are unique and designed specifically for each client. We are able to offer this detailed level of Mystery Shopping service because our systems are the most advanced and proactive available.
If you would like to know more about Retail Active call us on +44 (0) 1235 856575, we would love to hear from you.
You can contact us by post at the address below or by email.
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- OX11 0QR
- United Kingdom