Passenger Ferry Mystery Shopping
We have extensive experience in the demanding sector of Passenger Ferry services from short route ‘roll on, roll off’ services to the more substantial mini cruise sector.
Every month we check Passenger Ferry Services across Europe. Our mystery passenger and hospitality programmes are unique. Our bespoke programmes check guest satisfaction, customer service and quality in exacting detail.
Our quality measurement and reporting systems are the most advanced and proactive available. We provide business intelligence and analysis for prestige cruise operators, hotels, spas and restaurants and are besotted about the service we provide.
We provide detailed bespoke programmes with the purpose of establishing the following. Our experience in delivering mystery passenger and mystery guest programmes for the prestige leisure and hospitality sector is extensive.
- Identification of sales and profit opportunity
- Independent, objective and anonymous evaluation of service experienced by passengers
- Performance against a bespoke mystery passenger criteria
- Provision of web based 24/7 reportage to suit client specific requirements
- Identify potential training and competence gaps
- Cumulative mystery passenger measurement of all areas of the ship.
- Cumulative performance of the group and trading regions
Our web-based reportage is the most advanced reportage available 24/7 and enables you to drill down to detailed and objective levels of information, regardless of how complex the programme criteria. Each of our mystery passenger programmes are bespoke and individually designed for our clients.
All of our programmes are developed in conjunction with you, this ensures that the criteria is focussed to achieve the desired result.
Every member of our team is trained and inducted to your business, this enables them to fully appreciate what you are seeking to understand. Our highly trained and competent team of mystery passengers already use the type of services offered by you and your competitors.
- We deliver feedback on issues, that if corrected can deliver a consistent and sustainable improvement throughout your business and profits.
- We always give feedback on individuals who have provided exemplary service.
In each case we support you with:
- A bespoke mystery passenger programme
- Dedicated client support team
- Feedback and reportage at a frequency specified by you
- Most advanced and proactive reportage system available
- Trained team of mystery passengers
- Instant alerts for areas of excellence or serious non compliance
We are experts in the provision of every aspect of mystery passenger programmes.
If you would like to know more about the prestige mystery shopping services we offer at Retail Active call us on +44 (0) 1235 438413, we would love to hear from you.
You can contact us by post at the address below or by email.
Postal Address:
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- Oxfordshire
- OX11 0QR
- United Kingdom
