National Accident Helpline
“Retail Active set about to fully understand our business at the onset of the project and this enabled them to produce concise recommendations that were backed up by extensive detail. And apart from their professionalism they are nice people to work with.”
- Nick George — Head of New Initiatives
- National Accident Helpline
- 29th April 2009
“In January 2008, four agencies presented to the Lexus Division of Toyota (GB) Plc as part of a tender process. The pitch related to a national network facilities audit programme as part of Lexus Sales Operating Standards and it was immediately apparent that Retail Active were clear leaders by a considerable margin. We appointed the team, led by Julian Chamberlain and Janet Westwood, to work with our Centre network from Q2 2008. One year on, the programme continues to go from strength to strength. The audit team quickly gained credibility with our Centre Managers and as a consequence, tangible improvements in facilities management and brand representation were made.
“The strengths of the Retail Active operation are knowledge, enthusiasm, professionalism, attention to detail, speed of response and our programme is consistently driven by tried and tested processes and systems. The individuals concerned are also extremely nice people! I would have no hesitation in recommending them as appropriate business partners.”
- Iain McCall — National Manager, Lexus Network Development
- Lexus Cars (GB)
- 29th April 2009
“We chose Retail Active as a provider that can make a really positive and lasting difference. It’s important to us that our programme is innovative and gives real competitive advantage.
“Working with Retail Active has given us clear insight into the operational delivery of our business. In turn this has led to big improvements in the execution of our offer.
“The Retail Active team are extremely professional and have helped guide us through the development of a highly regarded Mystery Shopping programme, together with the strategic opportunities it has presented.”
- Mark Frost — Head of Food & Beverage
- P&O Ferries
- 15th November 2007
You can contact us by post at the address below or by email.
- Retail Active
- Sequential Solutions Ltd
- Start Electron
- Fermi Avenue
- Harwell Science and Innovation Campus
- OX11 0QR
- United Kingdom