Our Values

We have a clear set of Values which our people created. We ensure that every member of our business has a voice and can affect the culture of our business.

We believe in:
• Being a great place to work
• Delivering an outstanding client experience, every time
• Focussing on how to be better tomorrow

What our Clients say:

Daniel King
Retail Active have been a fantastic support for me and our Business, helping us improve our Customer Service proposition through insightful feedback and analysis. Whenever we have suggested improvements and changes they have met with us and been extremely accommodating, seeing things from a different view sometimes to help us reach the desired result. It has felt very much like a Partnership between us. We have regular updates with them and everyone on their team has been very friendly and maintained open communication. I would definitely recommend them to anyone looking for a mystery shopper solution.
Daniel King
Trading Manager, UK &RoI
I have found Retail Active very helpful throughout my time at Euro Garages. They have coped well with all the recent growth we have had without sacrificing the consistent service they provide us with. If anything they continuously try to improve the service they provide us with by upgrading the online systems and taking us through the customer journey at our flagship site at Beehive to find ways of improving the services they offer. They have been very accommodating when meeting our ever changing business needs and I would definitely recommend them to anyone out there looking for a mystery shopper solution.
Alison Medhurst
At Toyota and Lexus in the UK we have been a client of Retail Active for many years.  The auditors are highly trained and professional in their contact with our networks and the administration of our programmes is second to none.
Alison Medhurst
Network Development Coordinator - Toyota & Lexus
John Dunning
We searched high and low to find a company who would deliver us an exceptional Mystery Guest Programme.
We are delighted with the insights and information provided to us since we launched our programme with Retail Active, and we are continually impressed with the way in which our account is managed.
John Dunning
Head of Operations - Butlins
Barbara Menzel
Since April 2017 Dr. Martens is working together with Retail Active to support our mystery shopping. Within this time period we have used several services offered by Retail Active which helped to improve MS results and also visibility of regional results for the brand. We are currently running MS with Retail Active for our markets UK, IRL, France, Holland and Belgium. In the last year also our Scandinavian distributor benefitted from the initiated MS questionnaire. In the meanwhile, we extended our working relationship for another 2 years and will further include markets going forward like e.g. Germany. From this year on, we added new tools such as YTD results which can be run now by ourselves. We can see a benefit to work with those tools as we can run reports flexibly for ourselves. We really appreciate the customer service and professional contact to Pavlina and Alisdair who are always helpful and supportive towards our business needs. We look forward to the next two years of working together.
Barbara Menzel
Head of Retail Operations EMEA

What our people say

Our people have told us that, to them, being a great place to work means:

Listen to me
Count me in
Believe in me
Acknowledge me


Our values awards and business culture reflects these behaviours for every person in our business.