Our Values

We have a clear set of Values which our people created. We ensure that every member of our business has a voice and can affect the culture of our business.

We believe in:
• Being a great place to work
• Delivering an outstanding client experience, every time
• Focussing on how to be better tomorrow

What our Clients say:

Barbara Liddell
Retail Active has been working with Premier Marinas for a number of years now. We would recommend them to any business wishing to utilise their insight solutions.
Barbara Liddell
Head of Marketing - Premier Marinas
John Dunning
We searched high and low to find a company who would deliver us an exceptional Mystery Guest Programme.
We are delighted with the insights and information provided to us since we launched our programme with Retail Active, and we are continually impressed with the way in which our account is managed.
John Dunning
Head of Operations - Butlins
Tahir Lorgat
I have found Retail Active very helpful throughout my time at Euro Garages. They have coped well with all the recent growth we have had without sacrificing the consistent service they provide us with. If anything they continuously try to improve the service they provide us with by upgrading the online systems and taking us through the customer journey at our flagship site at Beehive to find ways of improving the services they offer. They have been very accommodating when meeting our ever changing business needs and I would definitely recommend them to anyone out there looking for a mystery shopper solution.
Tahir Lorgat
Management Accountant - EuroGarages
Sarah Kite
We have been in a partnership with Retail Active since 2013, they run our Platinum Service (mystery shop) and Platinum Standards (brand audit) programmes for us…. These audits have seen our store standards improve dramatically over the 2 years that they have been running. All of our users have access to a portal which can be adapted to our needs and the team are always happy to help with developments and helping us to drive our business forward.
Overall the service we receive is brilliant and would recommend to any company looking to move their company forward.
Sarah Kite
Central Operations Support Manager - Topps Tiles
Alison Medhurst
At Toyota and Lexus in the UK we have been a client of Retail Active for many years.  The auditors are highly trained and professional in their contact with our networks and the administration of our programmes is second to none.
Alison Medhurst
Network Development Coordinator - Toyota & Lexus

What our people say

Our people have told us that, to them, being a great place to work means:

Listen to me
Count me in
Believe in me
Acknowledge me


Our values awards and business culture reflects these behaviours for every person in our business.