Our Services

Retail Active’s core capabilities are enabled through the passion and engagement of our people; our systems and infrastructure and; our company and group expertise.

The business has four main divisions offering services across the following disciplines:

Electronic Services

Our experience and capability in providing customer satisfaction surveys, recovery surveys, employee engagement surveys, IVR and pulse surveys help our clients to truly understand their business from all angles.

Brand Auditing

Our Brand Auditing service includes facilities audits, merchandising, POS audits and supplier funded programmes. Each of our programmes are designed to drive best in class compliance, matching our client’s standards or excellence.

Mystery Shopping

We offer a wide range of services across face to face, audio and video mystery shopping, telephone, internet and email mystery shopping, exit surveys and competitor research, focused on driving the right measurement to meet our client’s business needs.

Training

Offering significant experience in on-site training, online training, online tests, training accreditation and training records hosting, our programmes ensure we offer the right mix of training to suit our clients' needs.

Channel Expertise

Retail Active has extensive experience and expertise across the retail, automotive, technology, DIY, hospitality, pharmaceutical, on trade sectors and specialist sectors.

Specific examples of our expertise are outlined below:

Specialist

Many of our clients have worked with us for numerous years due to the bespoke and innovative nature of the programmes we build for them. We offer bespoke solutions for a range of diverse specialist sectors covering everything from museums to house building, publishing to marinas. No two programmes are the same because no two clients are the same.

Automotive

We have over 12 years’ experience working with the UK’s leading motor industry manufacturers. We operate ongoing programmes on behalf of premium and mass market manufacturers, adding value and demonstrating an in-depth understanding of their specific market needs. We conduct independent research across the automotive industry, providing insights that are not available anywhere else.

Retail

Our heritage is firmly seated in the retail sector, working with clients across various sectors such as multiple grocery, convenience, petrol forecourts, technology, DIY, hardware, pets and toys, as well as retail estate organisations. This allows us to share and develop unique insights, enabling us to enhance our customers programmes. We invest in bespoke research to add value to our clients’ programs in areas such as NPS, sector and regional trends.

Food and Drink

We conduct programmes on behalf of numerous companies across the hospitality, on trade, restaurant, food on the go and coffee shop sectors. We have an in-depth knowledge of the different challenges across each sector and use our experience and expertise to design blended solutions to help our clients deliver the best possible experience for their customers.

What our clients say

Barbara Liddell
Retail Active has been working with Premier Marinas for a number of years now. We would recommend them to any business wishing to utilise their insight solutions.
Barbara Liddell
Head of Marketing - Premier Marinas
John Dunning
We searched high and low to find a company who would deliver us an exceptional Mystery Guest Programme.
We are delighted with the insights and information provided to us since we launched our programme with Retail Active, and we are continually impressed with the way in which our account is managed.
John Dunning
Head of Operations - Butlins
Tahir Lorgat
I have found Retail Active very helpful throughout my time at Euro Garages. They have coped well with all the recent growth we have had without sacrificing the consistent service they provide us with. If anything they continuously try to improve the service they provide us with by upgrading the online systems and taking us through the customer journey at our flagship site at Beehive to find ways of improving the services they offer. They have been very accommodating when meeting our ever changing business needs and I would definitely recommend them to anyone out there looking for a mystery shopper solution.
Tahir Lorgat
Management Accountant - EuroGarages
Sarah Kite
We have been in a partnership with Retail Active since 2013, they run our Platinum Service (mystery shop) and Platinum Standards (brand audit) programmes for us…. These audits have seen our store standards improve dramatically over the 2 years that they have been running. All of our users have access to a portal which can be adapted to our needs and the team are always happy to help with developments and helping us to drive our business forward.
Overall the service we receive is brilliant and would recommend to any company looking to move their company forward.
Sarah Kite
Central Operations Support Manager - Topps Tiles
Alison Medhurst
At Toyota and Lexus in the UK we have been a client of Retail Active for many years.  The auditors are highly trained and professional in their contact with our networks and the administration of our programmes is second to none.
Alison Medhurst
Network Development Coordinator - Toyota & Lexus