Retail Active have been a fantastic support for me and our Business, helping us improve our Customer Service proposition through insightful feedback and analysis. Whenever we have suggested improvements and changes they have met with us and been extremely accommodating, seeing things from a different view sometimes to help us reach the desired result.
It has felt very much like a Partnership between us. We have regular updates with them and everyone on their team has been very friendly and maintained open communication. I would definitely recommend them to anyone looking for a mystery shopper solution.