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Retail Active, business intelligence

The most powerful Customer Intelligence Research Available

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We develop bespoke customer intelligence programmes to achieve improvements in profit, culture and compliance.

By working with us you can expect a step change in business performance.
Our reporting and analytics are the most advanced available.
Retail Active tailor made programmes will identify the actions required to improve customer loyalty and operational excellence

We are experts in turning pioneering research into measurable ways to make a big difference

Operational Execution
Bespoke Mystery Shopping
Retail, POS & Brand Audit
NPS Improvement
Exit Surveys
Compliance Testing
Behavioural & Cultural Analysis
Customer Satisfaction
Customer Satisfaction Surveys
Employee Opinion Surveys
Customer Recovery
Panel Research
Customer Delight Strategy
Sentiment Analysis
Learning & Development
Corporate Change Programmes
Online Testing & Accreditation
Skills Training
Bespoke Training Materials

If you are looking to make a substantial and lasting improvement then look no further.

Powerful customer intelligence Research and Award Winning Mystery Shopping Training

We leave nothing to chance! Our award winning training tools set us apart from all other mystery shopping companies. We can help you embed strategic and cultural change in your business in a unique way at a fraction of the cost of other change management methods.

Make the Retail Active advantage your advantage. Let us help spot the actions needed to improve customer loyalty and make a step change in financial performance.
Retail Active: Customer research evaluation, enabling clients to deliver 'Flawless Execution' of their offer Retail Active: providing the superior mystery shopping service on behalf of premium clientele Retail Active: providing brand and retail audits for premium brands and prestigious businesses