WELCOME TO RETAIL ACTIVE

We measure and improve brand standards to enrich the customer experience and drive growth for our clients.
OUR SERVICES

WHO WE ARE

We are a Customer Experience Measurement Agency, with core skills in Brand Auditing, Mystery Shopping, Customer Satisfaction Surveys and Consultancy, delivering improvements in culture, compliance and profit for our clients.

Retail Active is part of a global commerce solutions company – Advantage Smollan.  Our structure enables global integration of high quality, scalable, tailored and complimentary sales and marketing solutions.

OUR SERVICES

We help brands to improve their customer journey.
As a brand, you set customer expectations for experience.  We help you to understand the reality of how well you deliver on those expectations through each step of your customer journey.

WHERE WE OPERATE

Our services are created to measure engagement and compliance at every stage of the shopper journey. With the flexibility to implement solutions across all channels we provide comprehensive measurement and ideas for improvement wherever your brand is on sale.