We are a Customer Experience Measurement Agency, with core skills in Brand Auditing, Mystery Shopping, Customer Satisfaction Surveys and Consultancy, delivering improvements in culture, compliance and profit for our clients.
Retail Active is part of a global commerce solutions company – Advantage Smollan. Our structure enables global integration of high quality, scalable, tailored and complimentary sales and marketing solutions.
Our teams visit thousands of retail outlets each year, from high street chains and supermarkets to independent stores and DIY retailers. Whether online or in-store, our retail expertise enables us to assist clients in measuring, and enhancing their customer experience effectively across various shopping environments.
Partnering with a number of major UK housebuilders and national standards boards, we possess extensive knowledge of the house purchase customer journey. Our covert video mystery shopping offers insights into the sales process, while we also engage with developers through phone and online channels to assess the entire customer experience.
