Privacy & Cookie Notice
Who are we?
Retail Active Limited is a company registered in England and Wales (registration number 04101109) with a registered address at c/o Legalinx Limited, 3rd Floor, 207 Regent Street, London W1B 3HH. We are the data controller for the purposes of this Privacy Notice, which relates to this website: https://www.retailactive.com/, part of the Advantage Smollan Group.
What is this Privacy Notice for?
This Privacy Notice explains how we use your personal data. It governs how your information is collected and processed when you use our site.
What Personal Data may we collect?
We may collect the following personal data:
- Contact details such as name, email, address, and phone number
- Payment details for processing payments for services rendered
- Information shared when applying for jobs or contacting us
- Optional Equality, Diversity, and Inclusion (EDI) profile information
- Other private information you choose to submit
We may also collect cookie data, browsing history, and preference information provided by third parties.
Cookies
How we use your data
We use your data to:
- Provide requested services
- Verify your identity
- Respond to enquiries or applications
- Inform you of updates or marketing offers
- Conduct surveys
- Manage job applications
- Operate and improve our website
- Comply with legal obligations
- Prevent fraud or unlawful activity
Disclosure of your personal data
We may share your data with the following organisations:
| Organisation Name | Purpose | Location |
|---|---|---|
| Advantage Smollan Group companies | Business operations | EU & UK |
| Resource Experience Limited | Recruitment | UK |
| Powerforce Field Marketing | Recruitment | UK |
| Shopmetrics | Mystery shopping management | Bulgaria, USA |
| iCIMs | Job applications | UK, EU, USA, India |
| Credus | Right to work checks | UK |
| Microsoft CRM Dynamics | B2B management | USA |
| WPMaintain | Website hosting | UK |
| Legal authorities or others | To comply with legal obligations | Various |
We may also disclose your data to:
- Employees and agents for service fulfilment
- Third-party processors (e.g. payments, IT support)
- Buyers if the business is sold or restructured
- Law enforcement if required
Security
We take appropriate steps to protect your data in line with data protection laws.
International transfers
Some data may be transferred outside the UK. In such cases, appropriate safeguards will be in place, including Standard Contractual Clauses or similar mechanisms.
Lawful basis for processing
We process your data based on one or more of the following lawful bases:
- Consent: for placing cookies and collecting EDI information
- Contract: to perform contracts or process job applications
- Legitimate interests: for marketing, improving services, and internal operations
- Legal obligation: to comply with regulatory or legal requirements
Data Retention
We keep your data only as long as necessary, unless longer retention is required by law.
Business to Business Marketing
We may contact businesses and their employees to promote our services using publicly available contact details, or information previously provided to us.
Your Data Protection Rights
You may have the following rights:
- Access your data
- Correct inaccuracies
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Automated decisions: we do not use automated decision-making
To exercise any of these rights, complete the form at this link.
Changes to this Privacy Notice
Any updates will be posted on our website: https://www.retailactive.com/
Contact
To raise a question or concern, contact our Data Protection Team via this form or post to: Data Privacy, Retail Active Limited, 650 Wharfedale Road, Winnersh, Berkshire RG41 5TP.
Right to Complain
You can contact the Information Commissioner’s Office via this link.