About Us

We are passionate about our team and strive everyday to do the best for them and our clients. This passion is in our DNA and it drives us everyday to be the best we can be.
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Our History

Incorporated in 2000, we’ve grown through a commitment to excellent client service and customer satisfaction. We take pride in partnerships with leading companies, built on expertise, a customer-centric approach, and a dedication to exceeding client expectations.

Our success is driven by employee engagement, fostering innovation and excellence in our services. As a member of the Mystery Shopping Professionals Association (MSPA), we uphold professional standards and ethics, supported by verified client references, reinforcing our integrity in the customer standards measurement industry.

WHAT WE BELIEVE IN

At Retail Active, we firmly believe that our people are among our greatest assets, which is why we heavily invest in their growth and development. Our team forms the foundation of our business; our product is people.

We boast a diverse group of specialists who lead our divisions, bringing a wealth of backgrounds and experiences that enhance the value we deliver to our clients’ programs. We also provide clear progression paths for every team member, fostering an environment where personal and professional growth is encouraged.

We prioritise matching the right individuals to our clients’ programs, ensuring a strong cultural fit between our team and our clients. This alignment is crucial for successful collaboration and effective program management.

Our core values, shaped by our team, ensure that every member has a voice and can influence the culture of our organisation. We are committed to creating an inclusive atmosphere where everyone’s contributions are valued, fostering a strong sense of community and teamwork.

OUR PEOPLE - our greatest asset

AUDITOR

I enjoy working at Retail Active to grow my industry knowledge and expertise. The flexibility to manage my own schedule around my lifestyle, along with strong support from the head office, makes me feel part of a great team.

ACCOUNT DIRECTOR

The best thing about Retail Active is the supportive, collaborative team. The variety of projects and clients keeps every day interesting, with constant challenges and opportunities to learn and grow.

ACCOUNT MANAGER

Retail Active truly embodies its values. I feel fully supported by management, and it’s great to be part of a friendly, efficient, and passionate team. Thank you for the flexibility to balance life!

MYSTERY SHOPPER

I have always found the team at Retail Active to be friendly, professional and easy to work with. The work platform used is simple and user friendly, and there is always someone available at the end of the phone if you have any questions or any last minute issues with a job.

DATA & SYSTEM LEAD

For me, working at Retail Active is like having a work family. We all make an effort to look out for each other. We work as a team to deliver our client projects with innovative ideas that come from employees of all levels in the company.

OPERATIONS MANAGER

I feel privileged to work at Retail Active, where teamwork, strong connections, and true values drive us. We build trusted client relationships in a fun, positive atmosphere, blending dedication with a down-to-earth approach to deliver the best.